服务与支持 | Services & Support

四维服务Four Dimensions

四维服务网络 Four-Dimensional Service Network

呼叫中心CALL CENTER

7 × 24 × 365

全年无休、7×24 小时专家级技术支持服务。客户遇到紧急数据库问题时，可通过电话、在线工单等方式快速联系专业工程师。 Year-round 7×24 expert technical support. When customers face urgent database issues, they can quickly reach professional engineers via phone or online tickets.

✓电话技术支持Phone technical support

✓在线工单系统Online ticket system

✓远程诊断协助Remote diagnostics

✓P1 故障 1 小时响应P1 issue 1-hour response

400-708-8006

区域服务REGIONAL SERVICES

全国覆盖Nationwide Coverage

专属区域服务团队负责应用适配与项目交付，深入客户业务场景，提供贴近实际需求的本地化专业服务。 Dedicated regional teams handle application adaptation and project delivery, providing localized professional service close to customer business scenarios.

✓数据库迁移实施Database migration

✓应用适配优化Application adaptation

✓现场技术支持On-site support

✓项目交付管理Project delivery mgmt

总部支持HQ SUPPORT

内核级定制Kernel-level Customization

总部核心研发团队提供内核源码级定制服务，针对最复杂的技术挑战，提供最深层次的技术支持。 The HQ core R&D team provides kernel source-code-level customization for the most complex technical challenges, offering the deepest level of technical support.

✓内核源码级分析Kernel-level analysis

✓性能深度调优Deep performance tuning

✓定制功能开发Custom feature development

✓架构咨询设计Architecture consulting

合作伙伴PARTNERS

认证服务体系Certified Service Ecosystem

经过瀚高认证的第三方合作伙伴可提供完整的售后服务，构建覆盖全国的服务生态网络。 Highgo-certified third-party partners provide comprehensive after-sales service, building a nationwide service ecosystem network.

✓认证合作伙伴售后Certified partner after-sales

✓渠道伙伴技术培训Channel partner training

✓ISV 适配支持ISV adaptation support

渠道合作Channel Partnership

合作伙伴体系 Partner Tier System

瀚高构建五级渠道伙伴体系，携手同行，合作共赢，共同服务企业数字化转型。

Highgo's five-tier channel partner system for mutual success in serving enterprise digital transformation.

◆ 钻石级Diamond

省级 / 行业级授权Provincial / Industry Authorization

5 销售人员Sales

5 技术人员Technical

省级授权Provincial auth 优先支持Priority support 最高返点Top rebate

✦ 铂金级Platinum

省级 / 行业级授权Provincial / Industry Authorization

3 销售人员Sales

3 技术人员Technical

省级授权Provincial auth 高返点High rebate

★ 金牌级Gold

地市以下 / 行业级授权Sub-provincial / Industry Authorization

3 销售人员Sales

2 技术人员Technical

地市授权City auth 标准返点Standard rebate

◈ 银牌级Silver

地市级授权City Level Authorization

2 销售人员Sales

1 技术人员Technical

地市授权City auth

○ 铜牌级Bronze

地市级授权City Level Authorization

1 销售人员Sales

1 技术人员Technical

入门级Entry level

合作类型Partner Types

四种合作伙伴类型Four Partner Categories

行业经销商Industry Resellers

直接渠道合作伙伴，连接企业用户与最终客户，具备行业专业知识和解决方案开发能力。

Direct channel partners connecting enterprises to end-users with industry expertise and solution development capabilities.

区域经销商Regional Resellers

服务指定地理区域的两级经销商结构（一级 / 二级），深耕本地市场资源与客户关系。

Two-tier structure (primary and secondary) serving designated geographic areas with deep local market knowledge and customer relationships.

全国总代理National Master Distributors

全国范围内的销售与资金支持平台，协助渠道伙伴拓展市场，提供全国级别的渠道支持。

Nationwide sales and funding support platforms assisting channel expansion with national-level channel support.

认证经销商Certified Resellers

拥有本地客户资源、寻求长期合作的认证合作伙伴，通过资质认证提供专业服务。

Partners with local customer resources seeking long-term cooperation, delivering professional services through certified qualifications.

服务与支持 Services & Support

四维服务网络 Four-Dimensional Service Network

合作伙伴体系 Partner Tier System

四种合作伙伴类型Four Partner Categories

技术支持门户 Technical Support Portal